Terms & Conditions

Agreement to Terms

By accessing and using the Pizzaiolo website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Use License

Permission is granted to temporarily access the materials on Pizzaiolo's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

Orders and Payment

Order Acceptance

All orders placed through our website are subject to acceptance by Pizzaiolo. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Pricing

All prices are listed in Canadian dollars (CAD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, or gratuities unless otherwise stated. We reserve the right to correct any pricing errors, even after an order has been placed.

Payment

Payment must be made at the time of order placement. We accept major credit cards and other payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

Delivery and Pickup

Delivery

Delivery is available within our designated service area. Delivery times are estimates and may vary based on order volume, weather conditions, and other factors. We are not responsible for delays caused by circumstances beyond our control.

A delivery fee may apply, which will be clearly displayed at checkout. You are responsible for providing accurate delivery address information. We are not responsible for orders delivered to incorrect addresses due to customer error.

Pickup

Orders placed for pickup must be collected within the specified time frame. Orders not collected within a reasonable time may be cancelled, and refunds will be issued according to our refund policy.

Cancellations and Refunds

You may cancel your order before it enters preparation. Once preparation has begun, cancellations may not be possible. Refunds will be issued to the original payment method and may take 5-10 business days to process.

If you are not satisfied with your order, please contact us within 30 minutes of delivery or pickup. We will work with you to resolve any issues, which may include replacement items or refunds at our discretion.

Product Information

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content on the website is accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes only and may not reflect the exact appearance of the product.

Allergies and Dietary Restrictions

While we take precautions to accommodate dietary restrictions and allergies, we cannot guarantee that our products are free from allergens. Our kitchen handles common allergens including gluten, dairy, eggs, nuts, and soy. Customers with severe allergies should exercise caution and contact us before ordering.

User Accounts

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Pizzaiolo or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Pizzaiolo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein, without regard to conflict of law provisions. Any disputes arising from these terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Quebec.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. We will notify users of any material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.

Contact Information

If you have any questions about these Terms & Conditions, please contact us: